Frequently
Asked Questions

I understand that it can be frustrating to connect with me via phone with me, due to the nature of my work. My commitment to being fully present for clients during consultations means I limit distractions, including phone calls.

However, I want you to know that I’m here for you between 8-9am on weekdays to take your calls, respond to emails, and messages on WhatsApp. Please feel free to reach out during these times if the website does not answer your question or concern.

If your needs fall outside the scope of my services, I’m happy to discuss referring you to one of my trusted colleagues.

You might also find the comprehensive psychological services offered at the Satori Health Centre in Pretoria to be beneficial. There are services related to children, neuro, educational and so more.

The field of psychological services has evolved significantly over the years. Psychologists tailor their skills to provide specific types of services based on their interests. My focus is on offering psychotherapeutic services to adults of all ages.

It’s important to note that I do not provide services related to the legal system. If you require assistance in areas such as custody, criminal cases, divorce proceedings, insurance claims, or court reports, I can recommend psychologists who specialize in forensic services.

In South Africa, registered psychologists fall into various categories, each with its own scope of practice and focus. These categories include clinical psychologists, counseling psychologists, educational psychologists, industrial or organizational psychologists, research psychologists, neuropsychologists, forensic psychologists, registered counselors, and psychometrists.

During our initial meeting, we’ll collaborate to understand the challenges you’re facing. Together, we’ll establish specific goals based on your aspirations, and we’ll agree on the frequency and duration of our sessions. Typically, sessions run for 50 minutes to an hour and are usually scheduled once a week initially. Depending on progress, availability, and budget considerations, we may adjust the frequency of sessions. If it’s in your best interest, we may also discuss involving other healthcare professionals in your journey, always in line with the goals we’ve set together.

Please don’t hesitate to reach out if you have any questions or concerns. I’m here to support you on your path to well-being.

Let me start on a practical level explaining the difference. Psychologists primarily assist you through psychotherapy, such as approaches explained elsewhere on the website.

Psychiatrists are medical specialists, involved with medical management of individuals diagnosed with or seeking medical treatment for a psychiatric diagnosis and prescribe medications. Sometimes in conjunction with other doctors.

Both the professionals work in the field of mental health, however these are different qualifications, different types of degrees, and differ in application. You will find, depending on your need and difficulty that these two professionals often work together towards making an optimal difference.

When referral is indicated, it will always be discussed with you towards making an informed decision.

05

Financial
Considerations

I want to make accessing my services as seamless as possible for you.

01. Medical Aid Claims

Firstly, I accept medical aids, but it’s essential to confirm with your medical fund that your plan covers psychological services to avoid any uncertainties. Rest assured, I do not charge any additional fees beyond what your fund covers.

02. Payment Policy

If there are any issues with medical aid claims or specific invoicing agreements, payment is expected within 30 days of invoicing, with accounts outstanding after 90 days subject to debt collection at the client’s expense.

03. Payment Options

For those without medical aid, payments are made after each session, and we offer the convenience of bank card facilities. Please remember that all accounts are to be settled at the session.

04. Cancellation Policy

We operate a 24-hour cancellation policy. Our online scheduling system makes managing your appointments easy and convenient.

Any reports requested beyond referral letters will be charged at an hourly rate, which we’ll agree upon beforehand.

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